We value your privacy. This site uses two types of cookies:
strictly necessary cookies (session, login, shopping cart, and preference cookies required for the site to function — always on), and
analytics cookies (Google Analytics, used to understand how the site is used — only set if you accept).
We do not use advertising or marketing trackers. Learn more in our
Terms of Use and
Privacy Policy.
Refund Policy
We will respond to your refund request once it has been reviewed. If you have an immediate need or have any questions, please call 334-501-2930. Please note that requests made on the weekend will be received the next business day. Please allow 5-7 business days for your request to be reviewed & processed. DO NOT dispute credit/debit card charges with your financial institution, as this will result in delays of your refund and/or result in additional fees.
*All refund requests must be made in writing to the Parks and Recreation Administrative office via email (registration@auburnalabama.org) or using the cancellation form on your online account portal. Refunds for leisure activities will be processed and issued within 1 week if originally paid online or 2-3 weeks if registration was processed in-person at the Harris Center. Tennis and Youth Sports refunds will be processed and received within 30 days.
*Leisure Programs – Refund requests for classes led by a contract instructor, made the month after registration/payment or after the class start date, must go directly to the program instructor. All refunds will be subject to a 10% cancellation fee. If the class is cancelled by the instructor or by the Parks and Recreation Department you will be refunded in full.
*Memberships - Please note that there are NO REFUNDS on any membership purchased. Membership cancellation requests can be made on the Membership Page of your Household Account. If your monthly membership has already been drafted from your account, a refund will not be given. Monthly Auto-draft cancellation requests must be received no less than 5 business days prior to the next monthly draft to allow time for processing.
*Tennis – For contract instructor classes (clinics, lessons, camps and activities) a full refund (100%) is only available within the same month of registration and payment. Requests for refunds submitted after the month the payment was received will be refunded directly by the instructor, minus a 20% cancellation fee.
*Youth Sports – A full refund may be given when the refund is requested prior to the team selections. If a participant is unable to continue playing due to a medical reason, a pro-rated refund (minus any processing fees and costs incurred by the organization for the participant’s participation) may be issued and medical documentation may be required. No refunds will be given for a participant who does not show up for games or practices. Refunds will not be given for games or practices cancelled due to inclement weather.